Cleveland Clinic Mercy Hospital, known as Mercy Medical Center for more than a century before joining Cleveland Clinic in 2021, has been caring for Canton residents since 1908. The 476-bed Catholic-sponsored hospital at 1320 Mercy Drive NW is a Level II Trauma Center serving five counties — Stark, Carroll, Wayne, Holmes, and Tuscarawas. When my grandmother needed cardiac surgery, this is where the family took her; when my neighbor had a stroke scare last winter, this is where the ambulance went. Here's what you need to know about Mercy's services, locations, and how to use them.
Mercy Hospital — Main Campus
- Address: 1320 Mercy Drive NW, Canton, OH 44708
- Main phone: (330) 489-1000
- Email: [email protected]
- Emergency department: Open 24/7 (Level II Trauma Center)
- Beds: 476
- Founded: 1908 by the Sisters of Charity of St. Augustine
- Network: Full member of Cleveland Clinic since 2021; maintains Catholic identity through Sisters of Charity sponsorship
- Safety rating: "A" grade from The Leapfrog Group
- Staff: 2,800 caregivers and 620 medical staff members
Services at Mercy Hospital
Mercy offers a full range of inpatient and outpatient services. Major service lines include:
- Emergency and trauma: 24-hour ED, Level II Trauma Center serving five counties
- Heart and cardiovascular care: Cardiac catheterization, interventional cardiology, cardiac surgery
- Cancer care: Oncology, chemotherapy, radiation therapy, cancer support groups (including Thursday 6:00 PM support meetings)
- Surgery services: Inpatient and outpatient surgical procedures
- Neuroscience: Stroke care, interventional neuroradiology, brain aneurysm treatment
- Rehabilitation services: Physical, occupational, and speech therapy
- Dental services
- Obstetrics and child delivery
- Grief support: Seeds of Hope program for those who have lost a loved one
Urgent and Outpatient Care Locations
Beyond the main hospital, Mercy operates urgent and outpatient care facilities across Stark and surrounding counties. If you're unsure whether to go to urgent care or the emergency room, Mercy's general rule: urgent care is best for minor injuries, infections, and illness where you'd normally see your primary care doctor. The ER handles serious trauma, chest pain, stroke symptoms, and anything life-threatening.
Mercy Hospital Urgent and Outpatient Care — North Canton
- Address: 6200 Whipple Ave, North Canton, OH 44720
- Phone: (330) 966-8884
- Hours: Mon-Fri 8:00 AM - 9:00 PM · Sat-Sun 9:00 AM - 5:00 PM
Mercy Hospital Urgent and Outpatient Care — Plain
- Address: 2638 Easton Street NE, Canton, OH 44721
- Ages served: 6 months and up
Additional Mercy Locations Serving Stark County Area
Mercy operates outpatient locations in Alliance, Carrollton, Jackson Township, Lake Township, Louisville, Massillon, North Canton, Plain Township, and Tuscarawas County. Visit my.clevelandclinic.org/locations/mercy-hospital for the full directory.
What to Bring to Your Visit
Whether scheduled appointment or emergency, these items help check-in go faster:
- Photo ID (driver's license or state ID)
- Insurance card (Mercy accepts current plans and contracted managed care plans; check the hospital's accepted insurance list for specifics)
- List of current medications and dosages
- List of allergies
- Emergency contact information
- Primary care physician's name and contact
- If applicable: advance directive, living will, power of attorney documents
Insurance and Billing
Mercy Hospital accepts major commercial insurance, Medicare, Medicaid, and contracted managed care plans. Before scheduled procedures, call the insurance verification line to confirm coverage. If you don't have insurance or are facing financial hardship, Mercy has a financial counseling team — ask about charity care and payment plan options during admission or by calling billing services.
Mercy History — A Century Plus in Canton
The Sisters of Charity of St. Augustine opened Mercy Hospital on September 24, 1908. The original hospital quickly outgrew its building and in 1911 opened a new 53-bed facility at 8th Street and North Market in Canton. Groundbreaking for Timken Mercy Hospital at the current Mercy Drive NW location began in 1953, with completion in 1957. The hospital continued expanding — adding a ten-story tower in 1970 and a $32 million renovation beginning in 1979.
In 2021, Mercy Medical Center became a full member of Cleveland Clinic while maintaining its Catholic identity through continued sponsorship by the Sisters of Charity of St. Augustine. Patients kept their same physicians and providers, all operations continued uninterrupted, and accepted insurance plans stayed the same. The hospital oversees the living of its Mission and fulfillment of the Ethical and Religious Directives for Catholic Health Care Services.
Related Resources
- Stark County health resources hub
- Aultman Hospital — the other major Canton hospital system
- Akron Children's Hospital North Canton — pediatric specialty care
- Coleman Health Services — behavioral health in Canton
Frequently Asked Questions
What was Mercy Medical Center renamed to?
Cleveland Clinic Mercy Hospital. The renaming took effect when Mercy Medical Center became a full member of Cleveland Clinic in 2021. The hospital maintains its Catholic identity through continued sponsorship by the Sisters of Charity of St. Augustine.
Where is Mercy Hospital in Canton?
1320 Mercy Drive NW, Canton, OH 44708. The hospital is on the west side of Canton, close to I-77 and US Route 30.
How do I contact Mercy Hospital?
Main line: (330) 489-1000. Email for general information: [email protected]. For specific departments, request the phone directory on the Cleveland Clinic Mercy Hospital website or call the main line and ask to be transferred.
Does Mercy Hospital have an emergency room?
Yes. Mercy's emergency department is open 24/7 and is a Level II Trauma Center serving Stark, Carroll, Wayne, Holmes, and Tuscarawas counties. The ED handles trauma care, critical care, heart attacks, strokes, and sepsis. It's been a Level II Trauma Center since long before the Cleveland Clinic merger.
What insurance does Mercy accept?
Mercy accepts major commercial plans, Medicare, Medicaid, and contracted managed care plans. When Mercy joined Cleveland Clinic in 2021, all previously accepted insurance plans continued to be accepted. Verify your specific plan by calling the hospital or checking the accepted insurance list on cantonmercy.org.