Cleveland Clinic Mercy Hospital (formerly Mercy Medical Center) is a 476-bed Catholic faith-based hospital at 1320 Mercy Drive NW in Canton. Founded in 1908 by the Sisters of Charity of St. Augustine, Mercy became a full member of the Cleveland Clinic health system in 2021 while keeping its Catholic identity and sponsorship. If you’re choosing between Canton’s two major hospitals (Mercy and Aultman), or trying to find the right Mercy urgent-care location, this guide walks through what Mercy offers, where to go for what kind of care, and how its system of outpatient locations works.
Main Canton hospital services
The main Mercy campus at 1320 Mercy Drive NW handles Canton’s full-service acute care needs. The hospital operates a 24/7 Emergency Department, Level III Trauma Center, cardiovascular care program including heart and vascular surgery, cancer care through the Cleveland Clinic Cancer Center affiliation, full surgery services, rehabilitation services, and dental services. Specialty care spans neurology and neurosurgery (including interventional neuroradiology for brain aneurysm, arteriovenous malformation, and stroke), orthopedics, pulmonology, and gastroenterology.
If you’re coming for a scheduled procedure, parking is available in the hospital parking garage off Mercy Drive. Valet service is available at the main entrance during daytime hours Monday through Friday. The hospital’s Medical Office Building (adjacent to the main tower) houses many outpatient specialist offices.
Mercy Urgent Care and Outpatient locations
Mercy’s biggest practical strength is its network of outpatient locations across Stark County. If you don’t need the main hospital, there’s almost certainly a closer Mercy location for what you need. These facilities treat everything from ear infections and minor injuries to X-rays, lab draws, and specialist consultations without a trip to downtown Canton.
- Mercy Urgent and Outpatient Care, North Canton: 6200 Whipple Ave, North Canton — (330) 966-8884 — Mon-Fri 8 AM to 9 PM, Sat-Sun 9 AM to 5 PM
- Mercy Urgent and Outpatient Care, Jackson Township
- Mercy Urgent and Outpatient Care, Massillon
- Mercy Urgent and Outpatient Care, Plain Township (1811 Schneider St NE — (330) 494-6480)
- Mercy Urgent and Outpatient Care, Carrollton
- Mercy Hospital Medical Outpatient Center, New Philadelphia
- Mercy Hospital Health Centers: Alliance, Lake Township, and St. Edward
For any of these outpatient locations, call the main Mercy number (330) 489-1000 or use the Cleveland Clinic appointment line 1-800-223-2273 to schedule. The Urgent Care sites take walk-ins for minor injuries and illness; you can also check current wait times at my.clevelandclinic.org.
Cleveland Clinic Mercy vs. Aultman Hospital
Canton’s two major hospitals are about 3 miles apart, both open 24/7, both offering emergency care, cardiac care, maternity, and full surgical services. How do you choose? A few practical notes:
- Your insurance network. Both hospitals accept most major insurance plans, but Aultman operates AultCare PPO, which is often tied to local employer plans. Mercy is in-network for Cleveland Clinic-affiliated plans. Check your card before your appointment.
- Your primary care doctor’s admitting privileges. Most Canton doctors have privileges at one or both hospitals. Ask your doctor where they prefer to admit patients.
- Specialty care. Cleveland Clinic Mercy benefits from the Cleveland Clinic system referral network for complex cases. Aultman has the larger bed count (1,032) and is the region’s largest employer.
- Emergency care. For life-threatening emergencies, go to the closer ER. Both have modern emergency departments with stroke and cardiac capabilities.
When to go to Mercy ER vs. urgent care vs. your doctor
One of the most common questions patients have is where to get care when something goes wrong. The short version:
- 911 or Mercy ER: chest pain, stroke symptoms (facial droop, arm weakness, speech changes), difficulty breathing, severe bleeding, head injury with loss of consciousness, suspected poisoning, major trauma
- Mercy Urgent Care: minor cuts needing stitches, sprains and strains, fever without severe symptoms, ear infections, UTIs, flu symptoms, minor burns, vomiting/diarrhea without dehydration
- Primary care doctor (next day or same-week): ongoing medication questions, chronic condition follow-up, preventive visits, non-urgent symptoms that have been present for days
Using urgent care instead of the ER for the right problems saves time (shorter waits) and money (lower co-pay). Mercy urgent care locations handle most minor medical needs and can refer you to the main hospital ER if your situation is more serious than it first appeared.
Frequently Asked Questions
Is Mercy Medical Center still operating after joining Cleveland Clinic?
Yes. Mercy Medical Center is now officially named Cleveland Clinic Mercy Hospital as of February 2021. All services continued without interruption, patients kept their same physicians and providers, and current insurance plans continued to be accepted. The hospital maintains its Catholic identity through sponsorship by the Sisters of Charity of St. Augustine.
What is the phone number for Mercy Hospital Canton?
The main hospital number is (330) 489-1000. For scheduling appointments through Cleveland Clinic’s central line, call 1-800-223-2273. For urgent care wait times at the North Canton location, call (330) 966-8884.
Does Mercy Hospital have an emergency room?
Yes. Mercy operates a 24-hour Emergency Department at the main hospital (1320 Mercy Drive NW). For life-threatening emergencies, call 911 first. For minor injuries and illnesses, Mercy Urgent Care locations across Stark County handle walk-in care with shorter wait times and lower out-of-pocket costs.
Where are Mercy urgent care locations in Stark County?
Mercy operates urgent and outpatient care centers in North Canton (6200 Whipple Ave), Jackson Township, Massillon, Plain Township, and Carrollton. There’s also a Medical Outpatient Center in New Philadelphia and health centers in Alliance, Lake Township, and St. Edward.
Does Mercy accept Medicare and Medicaid?
Yes. Mercy Hospital accepts Medicare, Medicaid, most major commercial insurance plans (Anthem, United, Aetna, Cigna, Humana), and Marketplace plans. Before your visit, confirm coverage with your specific plan since network status can change. Call Mercy billing at (330) 489-1000 for insurance questions.
How does Mercy compare to Aultman for heart or cancer care?
Both hospitals offer strong cardiac programs. Mercy benefits from Cleveland Clinic’s nationally-ranked heart and vascular institute through its system affiliation, giving Mercy patients access to system-wide cardiology expertise and the ability to transfer to Cleveland Clinic main campus when needed. Aultman operates its own long-established heart program with a 63-minute average door-to-balloon time for STEMI patients.
Practical visit tips
Bring your insurance card, photo ID, a list of current medications with dosages, and any recent lab or imaging results if they were done elsewhere. If you’re being admitted, bring basic toiletries and comfortable clothes, but leave valuables at home. Visitor parking is in the garage off Mercy Drive; the main lobby reception can help with wayfinding. Mercy patients can use the MyChart app (through Cleveland Clinic) to message their care team, view test results, and schedule follow-ups.